Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to offer you the best shipping experience possible. Below are the details regarding our shipping policy:

Processing Time

  • Orders are processed within 1-3 business days after receiving payment.
  • Please note that orders placed on weekends or holidays will be processed the following business day.

Shipping Rates & Delivery Times

  • Domestic Shipping (within the United States)
    • Standard Shipping: Estimated delivery in 5-7 business days.
    • Expedited Shipping:  Estimated delivery in 2-4 business days.
    • Express Shipping: , Estimated delivery in 1-2 business days.
  • International Shipping
    • We do not offere international shipping at this time.
  • Free Shipping
  •  standard shipping is available on orders over $75.00 (within [United States] only).

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order using the link provided in your shipping confirmation email.

Shipping Restrictions

  • We currently do not ship to P.O. boxes or APO/FPO addresses.
  • We do not ship international locations due to shipping carrier restrictions. If we cannot ship to your location, we will contact you directly.

Lost or Damaged Items

  • We are not responsible for lost or damaged items once they have been shipped. However, if you encounter any issues with your delivery, please contact our customer service team, and we will assist you in filing a claim with the carrier.

Incorrect Shipping Address

  • Please make sure that your shipping address is correct before placing your order. We are not responsible for delays or issues arising from incorrect or incomplete addresses.

Contact Us

If you have any questions or concerns about your shipping, please reach out to us at focaldesignsltd@gmail.com We are happy to assist you!